EaseMyTrip.com — pending of flight booking status but confirmed transaction

Address:	Building No 223, Patparganj Industrial Area, Patparganj, New Delhi, Delhi 110092
Website:	Easemytrip.com

This is regarding booking id emt72714764. I've booked a flight ticket for delhi to imphal for 29th may 2020 on 22nd may 2020. The transaction has been confirmed and i've already received a confirmation mail from your side regarding the transaction but the ticket is still in pending status. Ibe mailed you several times and tried to contact your company's customer care team but all i got were automated replies and mails asking me to give them 30-40 minutes. I've already booked a different ticket and now i wish to cancel my booking but i can't cancel if either since its still in pending status.
An amount of rs. 12, 026 has been deducted from my side and i want to cancel my booking now. So please confirm the booking asap so i can proceed and cancel the booking.