[Resolved] EaseMyTrip.com — pre booked food was not provided in the flight

3 Reviews
Gandhinagar, Gandhinagar, Gujarat, India
 8181 on Apr 3, 2019
I booked a ticket for me and my wife for a round trip 'ahmedabad - delhi - ahmedabad' with booking id: emt54441882.

I paid inr 440/- for meal from both the flights but it was very embarrassing when crew informed me that pre - booked meal is not reflecting on my ticket. This way it will be difficult to continue with easemytrip.

Kindly address and resolve the issue and refund the amount to be claimed from my next booking.

Best regards
Complaint marked as Resolved May 5, 2019

Complaint Status

[Apr 03, 2019] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
EaseMyTrip.com Customer Care's response, Apr 04, 2019
Dear Sir,
We are sorry for the inconvenience caused.
We would like to inform you that your meal was not confirmed at the time of the booking hence the refund of the same was processed on[protected] for INR 440. You must have got the same into your source account.
Complaint comments  2 Comments     Updated: Share0Tweet0


you need to have the receipt, preferably attached to reservation.
The receipt or Electronic Miscellaneous Document shall provide the desription of the service.
7 days allowed for the refund.
I booked flight tickets mumbai-Denpasar and return. My middle name needed single alphabet change. Airline has no problem, however, EaseMyTrip.com is charging in 1/3 of the ticket price to omit one alphabet.
And the response time from the support is lagged and way useless.

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    EaseMyTrip.com - pre booked food was not provided in the flight