[Resolved]  EaseMyTrip.com — promo code applied but still deducted the convenience fees

Website:easemytrip.com

I have made a booking for two travelers from dubai to jaipur, flight price was 15996 and still its 15996 and then i applied the zero convenience fee coupon "emtzcf" and it showed that promo code has been applied and you will be chargedd 0 convenience fees so final amount should be 15996 but when i made payment it charged 17194 to me so why i have been charged convenience fee when i have applied the coupon code. I talked to their representative on call and from email as well and i also provided them a snapshot in which it was showing but they keep on saying our team will check and we will let you know.

Ticket id: #2655609

Kindly initiate refund of extra convenience charges to my original source of payment or cancel my whole booking and refund my whole amount without any deduction.

Highly disappointed with the services which this easemytrip team is providing

Thanks
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Nov 29, 2018
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2018
EaseMyTrip.com Customer Care's response
Dear Sir,

We would like to inform you that your refund of insurance has been processed from our side and the details have been sent to you on your registered mail ID. For any further assistance, you may ping us on our Whats app number [protected] or mail us at [protected]@easemytrip.com
Complaint comments 

Comments

I've made payment for pre booked meal but I didn't recieve it at the time of my flight. I want a refund by your company or the airlines. Orelse I'm going this make this public about the services you provide.
EaseMyTrip.com Customer Care's response, Oct 30, 2018
Verified Support
Dear Sir,

We request you to please share your exact booking ID in which you have paid for a meal and you have not received the meal so that we can check and assist you on priority.

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