[Resolved] EaseMyTrip.com — refund after cancellation

Sreeju862232

Address:

AMD, East Singhbhum, Jharkhand, 831002

Respected concerned authority,

I had booked a trip on 25 January 2020 from Raipur to Thiruvananthapuram via Bangalore ( Booking ID: EMT66994930, Airline PNR : OJLYPW). Due to some unavoidable circumstances I had to cancel the ticket and I rescheduled my trip. Its been almost a month that I have not received my refund (4855 (cost of ticket)- 3000 (cancellation charge) - 250( EMT convenience fee) = 1605 /-). Its a clear case of your negligence even after huge deduction as cancellation charge. How can I opt your platform for my future trips and how can I suggest to your site to my friends and relatives if you are showing this kind of irresponsibility. I hope this matter will get attention immediately and my problem will be resolved at the earliest.

I am eagerly waiting for my resolution at the earliest.

Regards
Sreeju Nagappan Nair
[protected]@gmail.com
[protected]
[protected]

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Feb 28, 2020

Complaint marked as Resolved

Problem has been resolved. Thanks a lot.

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

We would like to inform you that your refund has already proceed from our end.

Refund details:-
Booking ID: EMT66994930
Redund amount: 1555.00
Refund Date:[protected]

You will receive your refund in your same mode of payment within 5-7 bank working days.

Kindly co-operate with us till that time. Your patience is highly appreciated

Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)