EaseMyTrip.com — refund amount for cancelled air ticket

EaseMyTrip.com — refund amount for cancelled air ticket

L Lilly69 from Mumbai, Maharashtra

Easemytrip reference: [#3080968]: emt55566717 I booked my ticket (3 passengers) from bangalore to mumbai on 21.04.2019 with jet airways 9w 478. (Pnr qqphpm). Due to jet airways operational issues, i cancelled my ticket prior to journey. I requested easymytrip to refund my full amount which they have agreed and promised also. However, till today, i. E. On 13.11.2019, after 7 months, i have not received any refund amount from eastmytrip even after several reminders, followups and phone calls. Every time they reply that we are following up with airline, even they are not sharing any proof that they are claiming for my refund. And second thing jet airways has declared certain list for refund. Easemytrip is not having any transparency in handling such cases. Pl. Look into the matter and resolve my complain on immediate basis. Was this information helpful? No (0) Yes (0)
EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Nov 13, 2019 EaseMyTrip.com Customer Care's response Dear Sir/Ma'am, Greetings from EaseMyTrip.com We would like to inform as you are already aware that Jet Airways has temporarily stopped its operations, We at EaseMyTrip understand that the Jet Airways flight cancellations has caused a major inconvenience to all its patrons. We are putting in a persuasive efforts to ensure that we get your refunds. However, this is only possible if the same is received from Jet Airways. Looking forward towards your continued faith in us. We would be glad to help you. Please feel free to contact us in case of any other assistance. Kind Regards, EaseMyTrip Team Nov 14, 2019 Updated by Lilly69 This is like auto generated reply from Easemytrip which I m getting every time. Pl. put your sincere efforts to resolve the complaint of customer at the earliest. As informed my message many of the clients from other agencies got their refund from Jet Airways / booking agent. Verified Support Nov 14, 2019 EaseMyTrip.com Customer Care's response Dear Sir/Ma'am, As we have cheeked we didn't received any refund from the airlines against your booking and we are also chasing the airlines. We regret the inconvenience caused to you. Thanks & Regards EaseMyTrip Nov 25, 2019 Updated by Lilly69 Pl. update the status. Enclosed mail or any correcpondence sent to Airline for refund.
2 Comments	Share
Submit Close

Related EaseMyTrip.com reviews

View all 1307 EaseMyTrip.com Reviews

Comments

Bhuvaneshwari B

from Guntur, Andhra Pradesh

I feel from all the above complaints raised in terms of refund from ease my trip the process is pathetic. Customer service has to be really improved.

Ratz77

I am still waiting to get the refund of my ticket cancellation from last 18 months. Still EaseMyTrip is playing with customer. They do all false promises.

Complaint number: #3114639
Booking ID: EMT56192236