[Resolved] EaseMyTrip.com — refund amount issue

shashionline88

from New Delhi, Delhi

Address:

House No. F93, Room No. C7, Katwaria Sarai, New Delhi, Shiv Mandir, New Delhi, Delhi, 110016

Hi,

The total amount deducted was rs.7500 instead of rs.7000.

I have called your team and case was escalated but i never heard from the sup. When i called again today, they said it's correct amount deducted which it isn't.

Attached is the picture of what is shows on the app for cancellation charges which is again different then what you sent on the email.

What i received: rs 1411 as refund
What i want:
The remaining rs. 1000 as per your app.
Rs. 500 as per you email.

I would go by the app as that's what i used for booking at the first place.

Any disconnect in this may lead to corolporate/consumer forum/ social media escalation.

Feel free to contact for any clarification.

Exact copy sent to customer care but no response from their end.

+2 photos

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Nov 18, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2019

EaseMyTrip.com Customer Care's response Dear Sir/Mam,

Greetings from Ease My Trip.com!!!

We would like to inform you that correct refund has been procced from our side.

Please find the break-up of cancellation charges mentioned below.

Airline cancellation fee-3250/- (per pax per sector)+EMT service fee-250/-(per pax per sector)+Non-Refundable Convinenece Fee- 250/- (per pax per sector)

Total cancellation fee-3750/- (per pax per sector)*2 = 7500/-

Total Amount Paid - 8911/-

Total refund amount-1411/-

We would be glad to help you.Please feel free to contact us in case of any other assistance.We are Available 24X7

Kind Regards,
EaseMyTrip Team
[protected]Available 24X7)