[Resolved] EaseMyTrip.com — Refund delayed by more than 18 days

banduk19

Address:	New Delhi, Delhi, 110070
Website:	www.easemytrip.in

I attempted to purchase a ticket on 25th may 2017 as below:
Request number: [protected]
Payu id: [protected]
Bank reference no: [protected]
The amount of rs. 6242 was deducted and the screen froze at your payment gateway. I called up your customer care. It took me more than an hour to explain everything and the representative promised that i would get the amount refunded in 24 hours. This never happened.
I called on 5th june, and your representative raised an action:
Request number: [protected]
Payu id: [protected]
Bank reference no:[protected] she explained, and also sent a mail promising the amount will be refunded in 72 hours. The refund has not yet happened.

I have already spent more than 3 hours calling you on your landline number, and no-one has a clue about what is going on

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Jun 16, 2017

Complaint marked as Resolved

The money was returned to my account last Saturday

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

EaseMyTrip.com Customer Care's response Dear Sir,
We are sorry for the inconvenience caused.
We would like to inform you that your refund was processed from our end and the details of same have been sent to you on the mail. We hope that your query as has been resolved. Please contact us at our WhatsApp number i.e [protected] for any further queries.