[Resolved] EaseMyTrip.com — refund for cancellation due to no flight for covid 19 lockdown
Rramitav1912 on Apr 27, 2020
I had requested cancellation for my booking emt72041904 which i purchased from easemytrip. It was indigo flight with pnr hgebts. Date of journey 25th april 2020.
I am extremely disappointed and hurt that you have straightaway deducted airline cancellation charge of rs 3000 and easemytrip charge of rs 300.
On that day there was no flight due to countrywide lockdown and in your website it is clearly written that for indigo flight the refund amount will be refunded in a credit shell. I am attaching the snapshot of the rules of indigo which was given in your website.
You have increased my misery and distress by your cruel, heartless attitude.
Credit shell is perfectly fine with me but airline cancellation charge is simply insane and atrocious. We simply dread this. Airline ticket fees are quite reasonable compared to cancellation charge.
Please refund the whole amount as per government directive otherwise i will be compelled to take it to higher authorities.
Complaint marked as Resolved 2020-05-30 07:21:20
[Apr 27, 2020] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified SupportEaseMyTrip.com Customer Care's response Apr 28, 2020
Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com
Thank you for writing your query to us.
As we checked and found that you have requested for cancellation online on 4/13/2020 at 10:14:06 PM.
As per airline cancellation policy refund already has been processed to you.We understand your concern, but we are helpless as we have to follow procedures made by airlines.
As per airline policy Customer doesn't have to cancel/reschedule their bookings at EaseMyTrip/Airlines for all flight for travel from 25th March 2020 to 3rd May 2020.
Please find the airline policy here, https://www.easemytrip.com/indigo-waiveroffer-during-coronavirus.html
We would be glad to help you. Please feel free to contact us in case of any other assistance.
|1 Comment Updated:||Share0Tweet0|