[Resolved] EaseMyTrip.com — Refund not given | |||||
On June 17 2017 I booked refundable return ticket from Bangalore to Mumbai for July 1 2017 for myself PNR TUBXZM (price of 6964). EMT took 6564 and go air took 400 for this refundable ticket). I cancelled the same on June 26 2017. They claimed to refund[protected]go air cancellation charges + EMT charges). Next day I received email that 200 additional amount shall be deducted as convenience charges. I fought with them for 4 days & agreed that 1614/- should be refunded. I called on July 1 2017 to check status, they said they have not processed it yet and asked to wait for 72 hours more. On July 5 2017, still they have not refunded. 1: what is the use of convenience charges? Why such clauses are being allowed? 2: shouldn't they pay entire amount for not giving money in 72 hours as claimed in their tickets and website? No Was this information helpful? | |||||
Dec 12, 2018 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Nov 08, 2018 EaseMyTrip.com Customer Care's response Dear Sir, We are sorry for the inconvenience caused. We would like to inform you that the cancellation charges are according to the airline's cancellation policy and we just charge a very nominal fee as a service charge. Further, you can contact us at our WhatsApp number i.e [protected] so that we can assist you better on the same. | |||||
 1 Comment | |||||
Comments
I booked a flight since the site/app offered rs 3000+ refundable option. Surely enough I cancelled and got only 200 refunded. Customer care says the airline charged a lot for cancellation but that is not my problem or mistake is it?
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
1308
Pending
314
Resolved
767
+91 11 4303 0303
+91 11 4313 1313
460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
View all EaseMyTrip.com contact information