[Resolved]  EaseMyTrip.com — Refund not providing

Address:Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 (India)

I booked my ticket on 2 march 2020 from goa to surat for 6 April 2020 in spicejet by EaseMyTrip.com. Due covid-19 pandamic lock down was started from 25 march. So i cancelled ticket on 1st april 2020. I purchased free cancellation insurance option with ticket when i was booked my ticket. But till date i didn’t get any refund. They are telling airlines provide credit shell for future travel but I don’t have any travel plan in future so, i want my refund back. Please look in to my issue.
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Aug 14, 2020
Complaint marked as Resolved 
Received Refund
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
May 28, 2020
EaseMyTrip.com Customer Care's response
Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

Thank you for writing your query to us.

As checked and found that airline already issued credit shell for the Booking.

To know more about Spicejet credit shell balance redemption, click here (https://www.easemytrip.com/offers/spicejet-credit-shell.html)

Please also check the video. youtube.com/watch?v=oPaDTuAdXJs

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)
Jun 22, 2020
Updated by chetan.lad
reply my following queries

What the free cancellation policy?

Is there any clause in credit shell option in free cancellation policy?

chetan lad

I dont have any travel plan in future so what i do for credit shell?
Complaint comments 

Comments

But I paid for free cancellation insurance Rs1598/- with ticket. Also cancelled my tickets before departure.

And i dont have any travel plan in future so i want my refund as per free cancellation policy.

Credit shell option I don’t want. So plz release my refund i need money in lockdown.
EaseMyTrip.com Customer Care's response, May 30, 2020
Verified Support
Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

Thank you for writing your query to us.

We can only process the refund if we get the same from airline.We haven't received full refund from the airline against your PNR.

All reservations done through our website are as per the terms and conditions of the concerned airlines. Any modification, cancellation and refund of the airline tickets shall be strictly as per the policy of the concerned airlines.

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team
011-43030303/011-43131313 (Available 24X7)
Why u people are not talking about my free cancellation insurance certificate?

I paid for that.

All telling credit shell but airlines provided credit shell to travel agent and I purchased tickets from you not direct airlines.

Ok what is the free cancellation policy?

Is there free cancellation fare is included in credit shell?

EaseMyTrip have to Be refund my money as per free cancellation policy

EaseMyTrip.com Customer Care's response, Jun 3, 2020
Verified Support
Dear Sir,
The cancellation insurance is non refundable in nature and hence the airlines has already given you the credit shell option as there is no refund on your booking so you can use the credit shell option to book a future booking

The insurance amount is non refundable and it is not included in the credit shell amount as well
chetan.lad's [Complaint's author] reply, Jun 4, 2020
What the free cancellation policy?

Is there any clause in credit shell option in free cancellation policy?

I dont have any travel plan in future so what i do for credit shell?

I dont want credit shell i want my refund (airlines gare) as per free cancellation policy.

Is there is no covid pandemic and I cancel my tickets then what happens ?

I want my refund back otherwise i will take legally action Easemytrip

Chetan lad
EaseMyTrip.com Customer Care's response, Jun 5, 2020
Verified Support
Dear Sir,
We have already mentioned that there is no refund on your booking hence the airlines has given the credit shell option which you can use it for your future booking for any kind of refund request you need to be in touch with the airlines for the same

Thanks

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