[Resolved] EaseMyTrip.com — refund of cancelled air ticket

[Resolved] EaseMyTrip.com — refund of cancelled air ticket

T Tarasankar Dalai from Delhi, Delhi

Air ticket from Agartala to Kolkata was booked on 27th August. The air ticket was booked in a wrong name and therefore, cancelled the same ticket. The details of the ticket: Passenger Airline Status Sector AirLine PNR Ticket Number Seat No Mr. Arpan Dalai AI Confirm IXA-CCU H3NR[protected]/1/1 Till date, the money refund for the cancelled ticket not received. Many reminders through email has been given to Travel Agency: Easemytrip.com for the money refund of the cancelled air ticket . The reply received from Easemytrip.com is as below: =========================================== On Tue, Sep 17, 2019 at 8:43 PM sanjiv gupta wrote: Dear EaseMyTrip patron, Greetings from EaseMyTrip.com We regret the inconvenience caused to you & apologize for the delayed in response and refund. We would like to inform you that your refund has already been processed from our end. Please find below refund details: Booking id : EMT62367776 Refund Amount - 3488.00/- + 2241.00/- = 5729/- Refund Date[protected] /[protected] Transaction reference ID - 30001092409239179263268/30001092539239179263261 Bank usually takes 5-7 working days to credit this amount to your account (excluding Saturday, Sunday & national/bank holiday).. We appreciate your understanding with regards to this matter. We would be glad to help you. Please feel free to contact us in case of any other assistance. Kind Regards, EaseMyTrip Team [protected]/[protected]Available 24X7) sanjiv gupta (Staff) Posted On: 17 September 2019 08:43 PM =================================================== kalpna keshi (Staff) Posted On: 15 September 2019 12:20 PM Dear EaseMyTrip patron, Greetings from EaseMyTrip.com We would like to inform you that your refund has already been processed from our end. Please find below refund details: Booking id : EMT62367776 Refund Amount - 2241/- Refund Date[protected] Transaction reference ID - 30001092539239179263261 We would like to update you that, as per the bank norms it will take 5-7 working days (Excluding Saturday & Sundays). We would be glad to help you. Please feel free to contact us in case of any other assistance. Kind Regards, EaseMyTrip Team [protected]/[protected]Available 24X7) ===================================================== Request for necessary actions for money refund for the cancelled air ticket Regards tsdalai Was this information helpful? No (0) Yes (0)
Nov 18, 2019 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Oct 02, 2019 EaseMyTrip.com Customer Care's response Dear Sir, We regret the inconvenience caused to you. We would like to inform you that your refund has already been processed from our end. Please find below refund details: Booking id : EMT62367776 Refund Amount - 3488/- + 2241/- = 5729/- Refund Date[protected] /[protected] Transaction reference ID - 30001092409239179263268/30001092539239179263261 If the amount has not been reflecting to your account we request you to please contect to your bank with above transaction details. Regards; Easemytrip Team
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