[Resolved] EaseMyTrip.com — regarding cancellation of my order

faheem ahmad ansari

from Mumbai, Maharashtra

Address:	110092
Website:	www.easemytrip.com

I was issuing the ticket for Mumbai to Riyadh using Easemytrip website, on 2 Mar 2018 at 16:40, the amount 13713 has been debited from my account I received the ticket with booking id EMT40536993 BUT without ticket no and departure time was 9 pm, I tried more than 1 hour 45 min to contact easemytrip customer care number but no reply than I reissue the ticket of same passenger from other travel agent, nearly 7 pm I received ticket from easemytrip, one passenger can't travel on two ticket than I contact to easemytrip customer care for cancellation but no reply, then I contacted to Jet airways airline they cancelled the itinerary, i cancelled the ticket using easymytrip, Next day when i complaint to customer care they told me send us mail our manager will do best, but mail me cancellation charges more then 7000, they are totally fraud travel agent, they dont send ticket in time, cancellation charge take so high, refund process is very slow, can anybody help me to get full refund because it's not my mistake they dont reply at time,

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Mar 13, 2018

Complaint marked as Resolved

Next day on 03/08/2018 when i contacted to customer care a madam told me to mail our manager for full refund he will do the best then i mailed to ----> [email protected] my mail is hi, This is Ahmad, Yesterday around 4:30 I had issued a ticket using your online portal EaseMyTrip.com, The booking reference number was: EMT40536993, My complaint is that I didn't get the ticket number nearly 2.00-2.30 hours while the departure time was 9 pm, I tried to contact more than one hour but no reply from your side than I reissued the ticket from another travel agent the ticket number is 5895370739596, after some time you send me ticket with ticket number then I contacted to jet airways airline for cancellation but they denied only cancelled itinerary, then I cancelled ticket, now you charge me more than 7000 for cancel, let me know where I am faulty, My mistake is only this i issued ticket from you, is it legal that you charge me so much, Is there no humanity, it's my humble request with you please dont take so much cancellation charge, I cant bear this..

EaseMyTrip.com customer support has been notified about the posted complaint.

Mar 08, 2018

Updated by faheem ahmad ansari I was issuing the ticket for Mumbai to Riyadh using Easemytrip website, on 2 Mar 2018 at 16:40, the amount 13713 has been debited from my account I received the ticket with booking id EMT40536993 BUT without ticket no and departure time was 9 pm, I tried more than 1 hour 45 min to contact easemytrip customer care number but no reply than I reissue the ticket of same passenger from other travel agent, nearly 7 pm I received ticket from easemytrip, one passenger can't travel on two ticket than I contact to easemytrip customer care for cancellation but no reply, then I contacted to Jet airways airline they cancelled the itinerary, i cancelled the ticket using easymytrip, Next day when i complaint to customer care they told me send us mail our manager will do best, but mail me cancellation charges more then 7000, they are totally fraud travel agent, they dont send ticket in time, cancellation charge take so high, refund process is very slow, can anybody help me to get full refund because it's not my mistake they dont reply at time,

Mar 08, 2018

Updated by faheem ahmad ansari Step Step Step
Hi NIKHAT PARWEEN,
Your Booking has been cancelled
Booking ID: EMT40536993 | TransactionID : 40536993

Jet AirWays
9W-524
BOM 21:00
Fri-02Mar2018
BOM - RUH
Aroow
04h 35m
RUH 23:05
Fri-02Mar2018
Passenger Details Sector PNR Ticket Number Cancelled
Mode Airline
Cancellation Charges Cancellation
Service Fees
NIKHAT PARWEEN BOM-RUH LGBBUT [protected]/1/1 Full Cancel Request 6825 250
Total cancellation charges
7075.0

Verified Support

Oct 31, 2018

EaseMyTrip.com Customer Care's response Dear Sir, We hope that you are satisfied with the resolution given by our executive. In future or for your further bookings if you have any query or you want any assistance you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com. We assure you that you will not be facing any such issue in future.