[Resolved] EaseMyTrip.com — Regarding refund of cancelled ticket

sanjayntpc

from Jugsalai, Jharkhand

Address:

813214

Airline ticket with pnr no:rjy9ue was booked & cancelled on 31.05.17 due to wrong date of journey.
Full amount refund was confirmed by airlines after other ticket with correct date of journey was booked.
But easemytrip has refunded only rs 1233/- on 07.06.17. After follow up, only reply i get that rs 2500/- is showing pending & we have forwarded the enquiry to the concerned department.
Can i know the reason behind such delays? This is certainly not a process delay but intentional delay.
Needful may be done immediately to refund the pending amount of rs 2500.
Regards
Sanjay kumar
[protected]

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Dec 14, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

EaseMyTrip.com Customer Care's response Dear Sir,
Sorry for the inconvenience caused.
We would like to inform you that your refund was processed in two transactions for which you have got the first one earlier and the second refund was initiated by us by the time and you have got the same into your source account. We hope that your query has been resolved. Please contact us at our Whatsapp number i.e [protected] for any further queries.