[Resolved]  EaseMyTrip.com — rescheduling- id - emt22441366

Address:Kolkata, West Bengal, 700047

I have purchased Round trip from CCU-DEL-CCU but change of official program I asked to reschedule my ticket. But easemytrip demanded hi-price for rescheduling charges which is more than marketed available fresh ticket amount several times I have contacted with them but they do not wanted to consider any thing. I have forced to cancel both tickets. I have purchased fresh ticket from other site. Easemytrip has been deducted almost full amount against cancellation. I have lost almost Rs 5000 amount for both way cancellation charges.I requested to authority to refund at least one way fare where I can make up my losses to some extent.
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Dec 6, 2018
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Aug 12, 2017
Updated by AmitBasu
I have not yet received any positive response to make up my losses.
Aug 19, 2017
Updated by AmitBasu
id - emt22441366. I have raised complaint to deduct one way amount. And requested to refund at least one way fare . and it is not yet resolved but how it has been marked as resolved I could not understand. Requested to mark the complain open.
Verified Support
Nov 05, 2018
EaseMyTrip.com Customer Care's response
Dear Amit,
We would like to inform you that the rescheduling and the cancellation charges are from the airline's end and we just charge a very nominal service fee and against which the refund has been credited to your account after the cancellation charges applied from the airlines. Further, we as a company and as a gesture of valued relationship we can provide you with the best deals and offers for your next booking. Please contact us at our Whatsapp number i.e [protected] for the same.
Complaint comments 

Comments

Booking ID is EMT50967787 .
Easemytrip.com


I have purchased the tickets for my daughter i.e. Round trip from Bangalore to bhubaneswar but change of Examination program I want to reschedule my ticket. I have contacted with them but they do not wanted to consider any thing.
I requested to authority to rescheduling my ticket from October 31st and 15th November instead of 20th September to and 23rd September 2018.

I5-1562
BLR 15:55
Thu-20Sep2018
BLR - BBI
Aroow
01h 55m
BBI 17:50
Thu-20Sep2018


I5-1565
BBI 13:25
Sun-23Sep2018
BBI - BLR
Aroow
01h 50m
BLR 15:15
Sun-23Sep2018
Passenger Details Sector PNR Ticket Number Cancellation Mode Requested by Customer
NEHA ESHA BBI-BLR AT3B5X AT3B5X/1/2 Normal Cancellation
NEHA ESHA BLR-BBI AT3B5X AT3B5X/1/1 Normal Cancellation

What shall i do !

NANDAKISHORE BEHERA.
[protected]

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