[Resolved]  EaseMyTrip.com — ticket number 3510467

Hello,

I have just spoken to qantas after filing a complaint for not hearing back from them only to find out that as per qantas that ticket is open and can be used again within a year but i need to contact agent which in this case would be easy my trip and gajaanan travels to organise that. Mumbai qantas has mentioned nothing about the charges only that this ticket is open to be reused.

I demand someone as this is ongoing issue since 7.10.19 to respond and attend to this asap and send me the open ticket so we can re use this.

If i do not hear back from ease my trip asap i will be left with no other option but to file a formal complaint against ease my trip. As a customer i am not disappointed but i feel being harassed, tormented as the reason for the ticket change was medical emergency all paperwork was attached (Cabg surgery of father of my husband whose ticket is in question). There has been no sympathy or compasion shown by your company. If anything in a difficult the company has wasted more than a month now not helping just causing distress. I expect a written response mind you i do not want an automated email to raise we apologise for the inconvenience or that raise a ticket number. I expect a written solution or i will resort to legal action as this has been the worst experience in a very trying situation.

Ease my trip has made my trip really dissapointing stressful and just exhausting.

I hope this will be rectified and would like an answer asap.