[Resolved]  EaseMyTrip.com — travel refund

Address:New Delhi, Delhi
Website:www.easemytrip.com

I have booked the kerala trip with easemytrip in august fro the travel date: august 29th. Unfortunately, because of disaster happened in kerala my flights (Indigo) have been cancelled and they refunded me the amount.
Easemytrip team also agreed to pay the refund in 15 days of this incident.
But, till now i am not getting a concrete response from them, they are kept delaying by saying many reasons which doesn't makes any sense.

Easemytrip agent booking id: qrydomhol01aug18064

I will provide all the email transactions on the request.

Please help me in getting the refund amount.
Thanks a ton in advance.
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Feb 8, 2019
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2018
EaseMyTrip.com Customer Care's response
Dear Sir,

We hope your issue has been addressed and we assure you that you will not be facing any such issue in future. As we have already given the feedback to the concerned department. We always try our best to give our customers the best resolution and try to keep our customers happy. For further you may ping us on our whats app no.[protected] we will surely assist you on a priority. We request you to please remove the review posted marking the closure of the issue raised
Dec 19, 2018
Updated by SairamT
The issue is not yet addressed as I didn't receive the refund yet. Still, your team is saying me the date when they will refund. There are saying next Monday, coming Tuesday etc just to skip that moment which are not concrete responses. Will mark this compliant as resolved once the refund gets credited to me.
Dec 20, 2018
Updated by SairamT
I didn't receive any response from your team on my refund status.
Give me a concrete response, when you are going to credit my refund?

All the email communications are attached. You can see your people are only trying to escape but no body is bothered to give me a valid response on my refund query.
Dec 25, 2018
Updated by SairamT
Booking was done by your agent Mr. Dhruvith Kumar. He is your agent only right (Hyderabad Business Development Executive- Sales) his email id is dhruvith.[protected]@easemytrip.net. He is your employee only right?
EaseMyTrip need to take care of the refund issues right? now your AVP (Sakshi bhushan) is saying "EaseMyTrip didn't receive any booking money, you need to liaise with the agent Dhruvith Kumar". Please help me on this.
It's already been 5 months by now.
Verified Support
Jan 02, 2019
EaseMyTrip.com Customer Care's response
Dear Sir,
We hope your issue has been addressed and we assure you that you will not be facing any such issue in the future. As we have already given the feedback to the concerned department.
We always try our best to give our customers the best resolution and try to keep our customers happy.
For any query and any further assistance please ping us on our whats app number [protected] so that we can assist you in a better way.
Jan 02, 2019
Updated by SairamT
This is not yet resolved. I didn't receive refund yet. I have sent my trip booking confirmation on the whatsapp number, but there is no reply on that, sent an email a too. Have contacted Dhruvith, he is saying that refund is not yet issued to him once he receive, then only he can issue me it seems. Please do the needful this was delayed for a long time
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