[Resolved] EaseMyTrip.com — webpage has misled me and caused me 9000 loss

Mary salins

from Cuddalore, Tamil Nadu

Website:

Easemytrip.com

Hi team,

I booked my tickets on easemytrip with booking id emt32949811 and today i was forced by indogo to cancel my kids ticket and made me purchase new tickets costing 9000rs and said my kid was more than 2 years at time of travel and not infant. When i booked on your site it asked me if my kid was below 2 years and i selected yes as he was 1 year 9 months old when booked ticket and your site did not mention if it should be at time of travel or at time of booking which was misleading from your side and led to 9k unnecessary expense and mental stress. Why did the site not give any info on infants that they should be 2 years at time of travel and why don't they have dob selection field instead of 0-2 years selection.

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May 1, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Greetings from Ease My Trip!!!

Please provide the payment receipt, of the payment that you made at the airport regarding the above issue, so that we may investigate further.

Social Media Team

Verified Support

Oct 31, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

We hope that your query has been resolved. We assure you that you will not be facing any such issue in future. For any query or any assistance you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com