Eastern Railway — TDR not refunded

Address:Khordha, Odisha

After a lot of follow up and submission of proofs, the latest comunication that was given is as below, but no action till now. Dear Customer, With reference to refund against PNR Number [protected] with reason Train Late More Than Three Hours and Passenger Not Travelled., it is advised that TDR Claim case has been regretted stating As per chart, passenger has travelled on[protected] by Chief Commercial Manager/Refunds /SC. As per your appeal, Chief Commercial Manager/Refunds /SC has been requested to reopen the case with remarks The case was previously regretted vide registration no.CSC211014W12639. Please reopen and process the case as passenger did not travelled DUE TO Train Late More Than Three Hours. for further processing along with supporting document provided by you. On receipt of refund amount from the Railways, it will be credited to the same account of the customer through which booking was made through opted payment gate way. The details of mail communication is as below: [protected]@irctc.co.in [protected]@irctc.co.in 25 Oct 2014 Hi There.. I think the guy over the counter is not analysed the process properly. Once the ticket was cancelled through TDR at about 3:23 PM (ref the below mail from the IRCTC Ticket Admin desk mail below), how the passenger can travell on a cancelled ticket. That too, the train reached at about 21:30 Hrs at Cuttack railway station on the scheduled date. Would request further investigation to this and early refund of amount. Expecting a quick and favorable revert as soon as possible. Regards. Pramod Kumar Mohanty Husband of Mrs. Ashima Mohanty Mobile No: [protected] On Tuesday, 14 October 2014 3:23 PM, "[protected]@irctc.co.in" <[protected]@irctc.co.in> wrote: Dear Customer, With reference to your request for refund for PNR Number: [protected] for reason "Train Late More Than Three Hours and Passenger Not Travelled.", we wish to inform you that your request for refund has been filed successfully against Reference No: [protected] and this case is being forwarded to the concerned Railway through Enhanced Coaching Refund System (ECRS) introduced by the railway. The refund under this category shall be processed by the Railways under the present commercial rules. On receipt of refund amount from the Railways, it will be credited to the same account of the customer through which booking was made through opted payment gate way. For any assistance please contact:[protected], MON-SAT (10 AM-6 PM), Fax No.[protected],[protected], Chennai Care No.[protected] This is an Auto generated mail. Please do not reply. --With regards, TDR Team, [protected]@irctc.co.in Thanks & regards. Pramod Mohanty. Mob:[protected] On Saturday, 25 October 2014 12:50 PM, "[protected]@irctc.co.in" <[protected]@irctc.co.in> wrote: Dear Customer, With reference to refund against PNR Number [protected] with reason Train Late More Than Three Hours and Passenger Not Travelled., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manager/Refunds. Your refund was dealt and regretted by Chief Commercial Manager/Refunds SC under case No. [protected] with reason, As per chart, passenger has travelled . In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] . This is an Auto generated mail. Please do not reply. --With regards, TDR Team, [protected]@irctc.co.in Reply, Reply all or Forward | More meToIndia Railway Catering and Tourism Corporation Limited 26 Oct 2014 Hi there, pl be informed. My grievance may please be addressed as soon possible.Sent from Yahoo Mail for iPhone Show message history Reply, Reply all or Forward | More [protected]@irctc.co.in 29 Oct 2014 Hi there. Just to remind, i have not still received any revert. Thanks & regards. Pramod Mohanty. Mob:[protected] On Monday, 27 October 2014 3:39 PM, "[protected]@irctc.co.in" <[protected]@irctc.co.in> wrote: Dear Customer, We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly. Thanks & Regards Neema Khatri Executive, Customer Care [protected]@irctc.co.in Ph:[protected] Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on laptop/tablet. [protected]-------- Original Message[protected]-------- Subject: Re: FW: Re: TDR Process From: [protected]@yahoo.co.in Date:[protected]:20:19+05:30 To: [protected]@irctc.co.in [protected][protected][protected][protected] Hi there, pl be informed. My grievance may please be addressed as soon possible. Sent from Yahoo Mail for iPhone ---- Begin forwarded message ----From: pramod mohanty<'[protected]@yahoo.co.in'> Date: 25-Oct-2014 1:36:17 pm To: [protected]@irctc.co.in<'[protected]@irctc.co.in'> CC: [protected]@irctc.co.in<'[protected]@irctc.co.in'> Subject: Re: TDR Process Hi There.. I think the guy over the counter is not analysed the process properly. Once the ticket was cancelled through TDR at about 3:23 PM (ref the below mail from the IRCTC Ticket Admin desk mail below), how the passenger can travell on a cancelled ticket. That too, the train reached at about 21:30 Hrs at Cuttack railway station on the scheduled date. Would request further investigation to this and early refund of amount. Expecting a quick and favorable revert as soon as possible. Regards. Pramod Kumar Mohanty Husband of Mrs. Ashima Mohanty Mobile No: [protected] On Tuesday, 14 October 2014 3:23 PM, "[protected]@irctc.co.in" > wrote: Dear Customer, With reference to your request for refund for PNR Number: [protected] for reason "Train Late More Than Three Hours and Passenger Not Travelled.", we wish to inform you that your request for refund has been filed successfully against Reference No: [protected] and this case is being forwarded to the concerned Railway through Enhanced Coaching Refund System (ECRS) introduced by the railway. The refund under this category shall be processed by the Railways under the present commercial rules. On receipt of refund amount from the Railways, it will be credited to the same account of the customer through which booking was made through opted payment gate way. For any assistance please contact:[protected], MON-SAT (10 AM-6 PM), Fax No.[protected],[protected], Chennai Care No.[protected] This is an Auto generated mail. Please do not reply. --With regards, TDR Team, [protected]@irctc.co.in Thanks & regards. Pramod Mohanty. Mob:[protected] On Saturday, 25 October 2014 12:50 PM, "[protected]@irctc.co.in" > wrote: Dear Customer, With reference to refund against PNR Number [protected] with reason Train Late More Than Three Hours and Passenger Not Travelled., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manager/Refunds. Your refund was dealt and regretted by Chief Commercial Manager/Refunds SC under case No. [protected] with reason, As per chart, passenger has travelled . In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] . This is an Auto generated mail. Please do not reply. --With regards, TDR Team, [protected]@irctc.co.in Reply, Reply all or Forward | More me Hi Surajit, This is the mail i have sent to Indian Railway. Thanks & regards. Pramod Mohanty. Mob:[protected] On Thursday, 30 October 2014 10:49 AM, "[protected]@irctc.co.in" <[protected]@irctc.co.in> wrote: Dear Cu 5 Nov 2014 [protected]@irctc.co.in [protected]@irctc.co.in 19 Nov 2014 Hi there, I am still not received any revert from your department. I have no option but to go for a legal complaint if my money is not refunded quickly. Thanks & regards. Pramod Mohanty. Mob:[protected] Show message history Reply, Reply all or Forward | More TDR ProcessTome 22 Nov 2014 Dear customer, Kindly note that the refund case pertaining to PNR No.[protected] has been regretted by Railways. On verification railway has conveyed that the passenger(s) have/has travelled. In case you have any proof like attendance sheet duly signed by employer, alternate travelling details of not traveling then please specify so that we can again forward your case to the concerned Railways to reconsider. Regards, A.K.VatsSr.Executive/Refunds/[protected]@irctc.co.in <mailto:[protected]@irctc.co.in> Show message history Reply, Reply all or Forward | More meToTDR Process 23 Nov 2014 Hi there, Pl find enclosed the air ticket of the passenger who traveled by Air from BBSR to Hyd on 15 Oct'14 morning flight after having cancelled the train tkt on 14 Oct'14. It is not about money any more. Do take cognisance of this proof and refund the money asap. Thanks & regards. Pramod Mohanty. Mob:[protected] Show message history Air Ticket of Mrs Ashima Mohanty from BBSR to Hyd on 15 Oct'14 .docx DownloadView Reply, Reply all or Forward | More meToTDR Process 8 Dec 2014 Dear Mr. A.K Vats, As per your requirement, the Flight ticket of the said passenger have been provided as a proof. Expecting an early favorable revert please, Thanks & regards. Pramod Mohanty. Mob:[protected] Hide message history On Sunday, 23 November 2014 2:01 PM, pramod mohanty <[protected]@yahoo.co.in> wrote: Hi there, Pl find enclosed the air ticket of the passenger who traveled by Air from BBSR to Hyd on 15 Oct'14 morning flight after having cancelled the train tkt on 14 Oct'14. It is not about money any more. Do take cognisance of this proof and refund the money asap. Thanks & regards. Pramod Mohanty. Mob:[protected] On Saturday, 22 November 2014 12:10 PM, TDR Process <[protected]@irctc.co.in> wrote: Dear customer, Kindly note that the refund case pertaining to PNR No.[protected] has been regretted by Railways. On verification railway has conveyed that the passenger(s) have/has travelled. In case you have any proof like attendance sheet duly signed by employer, alternate travelling details of not traveling then please specify so that we can again forward your case to the concerned Railways to reconsider. Regards, A.K.VatsSr.Executive/Refunds/[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>pramod mohanty wrote:> Hi there, > I am still not received any revert from your > department. I have no option but to go for a legal complaint if my > money is not refunded quickly.> > Thanks & regards.> > Pramod Mohanty.> Mob:[protected]>>> On Wednesday, 5 November 2014 10:37 PM, pramod mohanty > <[protected]@yahoo.co.in> wrote:>>> Hi Surajit, > This is the mail i have sent to Indian Railway.>> > Thanks & regards.> > Pramod Mohanty.> Mob:[protected]>>> On Thursday, 30 October 2014 10:49 AM, "[protected]@irctc.co.in" > <[protected]@irctc.co.in> wrote:>>> Dear Customer, >> We would like to inform you that your below enclosed email has been > forwarded to the concerned department.You will receive a reply in this > regard .>>>> Thanks & Regards> Neema Khatri> Executive, Customer Care> [protected]@irctc.co.in> Ph:[protected]>>> Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on > laptop/tablet.>>>[protected]-------- Original Message[protected]--------> Subject: Re: Re: FW: Re: TDR Process> From: [protected]@yahoo.co.in> Date:[protected]:09:57+05:30> To: [protected]@irctc.co.in>[protected][protected][protected][protected]>> Hi there. > Just to remind, i have not still received any revert.>> > Thanks & regards.> > Pramod Mohanty.> Mob:[protected]>>> On Monday, 27 October 2014 3:39 PM, "[protected]@irctc.co.in" > <[protected]@irctc.co.in> wrote:>>> Dear Customer, >> We would like to inform you that your below enclosed email has been > forwarded to the concerned department.You will receive a reply in this > regard shortly.>>>> Thanks & Regards> Neema Khatri> Executive, Customer Care> [protected]@irctc.co.in> Ph:[protected]>>> Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on > laptop/tablet.>>>[protected]-------- Original Message[protected]--------> Subject: Re: FW: Re: TDR Process> From: [protected]@yahoo.co.in> Date:[protected]:20:19+05:30> To: [protected]@irctc.co.in>[protected][protected][protected][protected]>>> Hi there, pl be informed. My grievance may please be addressed as soon > possible.>>>>> Sent from Yahoo Mail for iPhone>> ---- Begin forwarded message ---->> *From: *pramod mohanty<'[protected]@yahoo.co.in'>> *Date: *25-Oct-2014 1:36:17 pm> *To: *[protected]@irctc.co.in<'[protected]@irctc.co.in'>> *CC: *[protected]@irctc.co.in<'[protected]@irctc.co.in'>> *Subject: *Re: TDR Process>> Hi There..>> I think the guy over the counter is not analysed the process> properly. Once the ticket was cancelled through TDR at about 3:23> PM (ref the below mail from the IRCTC Ticket Admin desk mail> below), how the passenger can travell on a cancelled ticket.>> That too, the train reached at about 21:30 Hrs at Cuttack railway> station on the scheduled date. Would request further investigation> to this and early refund of amount.>> Expecting a quick and favorable revert as soon as possible.>> Regards.>> Pramod Kumar Mohanty> Husband of Mrs. Ashima Mohanty> Mobile No: [protected]>>>>>>> On Tuesday, 14 October 2014 3:23 PM, "[protected]@irctc.co.in" >> wrote:>>> *Dear Customer, *> With reference to your request for refund for PNR Number:> *[protected]* for reason *"Train Late More Than Three Hours and> Passenger Not Travelled."*, we wish to inform you that your> request for refund has been filed successfully against Reference> No: *[protected]* and this case is being forwarded to the> concerned Railway through Enhanced Coaching Refund System (ECRS)> introduced by the railway.> The refund under this category shall be processed by the Railways> under the present commercial rules. On receipt of refund amount> from the Railways, it> will be credited to the same account of the customer through which> booking was made through opted payment gate way.> For any assistance please contact:->>[protected], MON-SAT (10 AM-6 PM), > Fax No.[protected],[protected], Chennai Care No.[protected]> This is an Auto generated mail. Please do not reply.> --> *With regards, > TDR Team, > [protected]@irctc.co.in*>> Thanks & regards.> Pramod Mohanty.> Mob:[protected]>>> On Saturday, 25 October 2014 12:50 PM, "[protected]@irctc.co.in" >> wrote:>>> *Dear Customer, *> With reference to refund against PNR Number [protected] with reason> Train Late More Than Three Hours and Passenger Not Travelled., it> is advised that Railway has introduced Enhanced Coaching Refund> System (ECRS), through which e- ticket refund cases against which> TDRs are filed are directly registered and transferred to the> concerned Chief Commercial Manager/Refunds. Your refund was dealt> and regretted by Chief Commercial Manager/Refunds SC under case> No. [protected] with reason *, As per chart, passenger has> travelled *.> In case you require any further assistance, please mail us at> [protected]@irctc.co.in or call us on[protected] .> This is an Auto generated mail. Please do not reply.> --> *With regards, > TDR Team, > [protected]@irctc.co.in*>>>>>>>>>
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