Easyday — product sold by easy day is not working and denied to exchange

Address:

S/O RAMESHWAR DASS, HNO 1749, STREET NO 7 LAKHI COLONY, Barnala, Punjab, 148101

Dear all

I had purchased an gillette mach3 blades on dated 26/10/2019 vide memo number 0000507, but these blades are not working i had visited to return on 27/10/2019 but store was closed due to diwali and store representative assured me to come back again and they will exchange the same. Today i had visited easy day for exchange and they had straight forward denied to exchange and told that product is made by gillette and gillette is responsible, if gillette is responsible then why easyday is selling their product without ownership of customer grievance. Such an poor response and dissatisfied answer by easyday representative. Kindly take this further and provide me solution. If easyday is nt responsible then why we are going to purchase grocery from easyday

Hope for resolution