[Resolved]  EasyMobileRecharge.com — my order status is showing processed but I didn't get the recharge benefit

My order status is showing processed but i did not get the recharge benefit, and i am not receive any confirmation sms from my mobile operator. Yesterday i have registered the complaint regarding the recharge failure on your site and from my mail, (Ticket no : 90842) but there is no proper response from your side kindly take the necessary action for make the recharge successful or credit amount to my wallet.
Order no: 93984645
Recharge amount: 446
Date:[protected]:44:24
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Mar 22, 2018
Complaint marked as Resolved 
EasyMobileRecharge.com customer support has been notified about the posted complaint.
Verified Support
Feb 19, 2018
EasyMobileRecharge.com Customer Care's response
Dear Customer,

We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Your money is always safe with us. That is our promise!

Your recharge was not successful. Your amount has been added to your Easy Wallet. You can use this amount at anytime to recharge any mobile.

Easy Wallet is a convenient facility for placing multiple recharge requests with amount available to you. What’s more, you need not pay the extra internet charges for any of these recharges.

To recharge using Easy Wallet,

1. Log in to your account on www.easymobilerecharge.com

2. Click 'Recharge from Easy Wallet' option on the top right corner of the homepage

Or

1. While Recharging enter Mobile, Amount, Operator and Circle.
Simply choose Easy Wallet (Do not select debit card, credit card or net banking) option on Payment Page.

If you require any other assistance, please send us a mail at [protected]@easymobilerecharge.com

We hope that you will provide us another chance to serve you.

Best Regards,

Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.com
Complaint comments 

Comments

I Have A Racarge Transaction this Morning For 188 an Amount debited from my bank Of Baroda accunt i have not received Any Recharge In My Mobile pls transaction Details Recharge Reqvest You to Kindiy Procces Recharge Refund My Money my Order numbers is 94495246 my Mobile Nambar [protected]
I have done recharge for rs. 81 on 18/05/18 but could not recharge and my amount rs. 81 has been deducted from my account Mobile easy recharge. So please kindly refund the amount in respect of my mobile no. [protected] and my mobile easy recharge user ID is [protected]@yahoo.co.in
My order 94803401
My recharge is pending but my bank card to dedicated amount more times
Order number 95320603

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