Ebay India (Ebay.in) — Complaint regarding not registering issue with the purchased Phone

Address:	New Delhi, Delhi
Website:	ebay.in

I have ordered Motorola Atrix MB861 on ebay.in on Sep. 20, 2015 and received the phone on Sep. 23, 2015. As the Phone had some issues as well as the remote not working I raised a complaint for cancelling/ replacing the phone as per the terms and conditions on this product once the same evening and the other complaint the next day i.e., on Sep, 24, 2014. Also, I have sent 2-3 emails to the seller copying ebay India regarding these issues. I even called the seller's number so many times the next day but there was no reply till late in the afternoon from the seller as I had stated that the contact details of the seller seemed to be fake and would report it to the cyber crime branch. The seller said that he is not responsible but ebay would be responsible for either cancelling/ replacing the phone and I called ebay.in over phone on 24-Sep and was told after explaining everything to the representative that as there was some technical issue he is unable to take my complaint and that I could either call them back again after 1 day to raise the complaint and also told me that as I had raised an online complaint within 24 hours I would receive a confirmation mail with an id to track the complaint. It is so unfortunate that I have not received any such id so far even after 48 hours or so and my complaint is not registered as well. I feel that I am being cheated by ebay and the seller for this kind of product that they have sent me and I would definitely go for a compensation as I am not only feeling cheated but feel that ebay and the seller e-forindia is harassing me by sending me a defective product which is work Rs. 4213. It is a mental agony that these people are causing me and I wish that this case can be taken up and refund/ compensate for the mental agony and torture ebay and the seller have given me. Regards, Chandrashekar S Voice: +[protected] [protected]@gmail.com