[Resolved]  eBay India — money not refunded for undelivered goods

Website:www.ebay.in

I had purchased airtel wifi router on 12sep2017 from ebay india site which costs inr 3174. The product was however not delivered to me. I tried to follow up within a week to the ebay through the contact number.. But was not able to reach them. I then contacted seller but he responded that he will take action only when it comes through ebay.
I tried to reach them often but i couldn't. Finally when i was able to contact them (Ebay), they registered my complaint but after sometime i got message that it was rejected as the valid time for complaint was within 45 days
From the purchase date. But truly i was not aware of this time line as it was not shown directly anywhere, may be it would be hidden.
I am left with neither product nor refund of the money which i paid.
Kindly file my complaint and assist
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Dec 21, 2017
Complaint marked as Resolved 
eBay.in customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2017
eBay.in Customer Care's response
Dear binod2,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay
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