[Resolved] eBay India — No refund - Item was lost in transit

11 Reviews
Delhi, New Delhi District, Delhi, India
 jalaj nakra
Hi I had purchased a samsung mobile from ebay.in on 27th November 2013. The seller had shipped the mobile on 30th November using Bluedart courier. When till 5th December i didn't received my courier, i contacted the courier company who informed that it was lost in transit. Now as per Ebay Guarantee i am suppose to get full refund since the product was never delivered to me. I have contacted the Ebay customer care 8 times but every time they tell me that they don't have update on the same. There website clearly tells the shipment has been misplaced but they are not ready to process the claim. Paisapay Id : [protected] Claim Id : 352261 Also i am attaching the screenshot as a proof. Please help me guys i have bought this mobile from hard earned money.

No refund - Item was lost in transit
Complaint marked as Resolved 
The issue has been resolved. Thanks a lot comsumercomplaint.in. I had to wait for whole month. But know i am re-leaved.
Complaint comments  10 Comments     Updated: Share0Tweet0


They are really shameless people.
Dear Jalaj, We have taken a note of your details and will get back to you with a resolution at the earliest.
Haha... it has been more than a month since i made this transaction and ever since i have been hearing the same lie " we'll get back to you".

Ebay India has lost its reputation and i have lost my trust in ebay. I have been transacting for years on ebay. But i guess my nightmare has

become true... from now on i will stay away from ebay and will buy only from Flipkart...
Dear Jalaj, We request you to allow us some time we have escalated the same to our powership partner soon we will revert you with the resolution. Thank you.
Dear Jalaj, We would like to inform you that we have checked with our team and have come to know that your item as been lost in transit. Therefore we have approved your refund, and it will be processed within 48 - 72 hrs. Please note that it takes at least 3-4 working days if the bank is a non-nationalized bank and 15 working days if the bank is a nationalized bank for the amount to reflect in your account.
In case if you haven't received it we would request you to send us your bank statement from the date of transaction till date on [email protected] Our team will co-ordinate with the bank regarding the same and update you via email. Thank you.
I have received the mail from Ebay stating claim has been processed. I will wait till the money is refunded by in my account.

Fingers crossed .

Fake Samsung Memory Card

The memory Card which i have purchased from the seller is totally fake & The product is Samsung 32GB memory Card. I have done the payment through online. All the products on Ebay.in are fake also i have ordered for Samsung headphones even they are fake (please do the need full)

Requested order are not recieved

Hi, I placed a order on dated 8th Jan and the order number is [protected]. I place a order for HTC one mini back cover but i received HTC one E8 cover. Kindly replace it ASAP and resolve this. Himanshu
eBay.in Customer Care's response, Jun 18, 2016
Verified Support

Dear Imad Ahmed

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at [email protected] so that our team can assist with your concern.

Team Ebay


Thank you for shopping on eBay! Your order is now confirmed. Please note the PaisaPay ID [protected] as a reference for your records.
I have received this email and I have made the payment. But I am not able to track my order.
eBay.in Customer Care's response, Jun 18, 2016
Verified Support

Dear pkanu,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [email protected]

Thanks & Regards,
Team Ebay

I want refund my money

I am buy 2 memory from eBay .but the those memory are duplicate .
And also nothing will show in my orders on eBay account .also customer
service very worst call cannot be connect .I want refund my money
Show qu
eBay.in Customer Care's response, Jun 21, 2016
Verified Support

Dear Bmurugan224,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at [email protected] so that our team can assist with your concern.

Team Ebay

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    eBay India - No refund - Item was lost in transit