eBay — product not received and refund not received

Address:	403507
Website:	Ebay

I ordered milton bottles SET OF 2 - MILTON Fridge WATER BOTTLE 1 LITRE (1000ml) Bottle - ORIGINAL ITEM
[protected] but the seller dint ship my item.

Item Not Shipped: PaisaPay ID [protected].
Hi s m,

The seller did not ship your item on time. Your refund, if applicable, will be processed within 1 days. We apologize for the inconvenience this msg i received on 14 aug

The seller has not shipped the item by the shipping deadline of 16-Aug-18. PaisaPay has initiated a cancellation for the this transaction

Item Receipt
Your refund request has been approved by PaisaPay on 17-Aug-18. You should be able to see the refund in your State Bank of India account within 3 working days.

Its sep 6 2018 till date i hv nt received my refund. Called customercare only gt assurance n no money