[Resolved]  Ebay.in — both seller and buyer ready for refund, but ebay guarantee team holding money

Website:

www.ebay.in

First of all i ordered the product iphone 6s 64 gb on 09 may 2018. It was shipped via dtdc (M[protected] and was delivered on 15 may 2018. But when i unboxed the phone i found that it is a 16 gb version of 6s. When i contacted the seller he confirmed that it is a mistake from their side and asked to return it. I returned it the same day (15 may 2018) via india post (Cl[protected]in) and was delivered to the seller on 22 may 2018. On the same day i raised an ebay claim. From the same day the seller is too ready for the refund. But why are you holding my money. What is the issue for not releasing the money if both buyer and seller are ready?? Also whenever i contact their customer support they say that they cannot do anything with guarantee claims. Its a different team. Just wait 48 hours. I had been waiting since 240 hours. No response... No refund... What to do???

Claim id: 3581538