[Resolved]  Ebay.in — Defective item delivered and refund not given

Address:

Mumbai City, Maharashtra, 400063

I have purchased one Xiaomi MI5 mobile from ebay on 14 Feb 17 and delivered defective product on 16 Feb 17. Item id is[protected]. i also registered claim on ebay under paisa pay guarantee. but they rejected my claim and did not refund my money. Ebay is cheating with everyone by sending defective item to customer.ebay claim id is 2697953. I called customer care first they tell that wait for 4-5 days your claim will be taken in action and you will get refund, but after 2 day of claim I got message that my claim is closed and rejected. When I called to customer care again then customer care operator told that your refund will not processed because item is in manufacturer warranty, i told that I did not use this mobile phone 1 hour too, then also he ignored and told to go to service centre.