[Resolved] Ebay.in — ebay - claim not raised

shiburaj979

from Suchindram, Tamil Nadu

Address:

629151

I have purchased a battery on 30 sep, 2017
From the link : http://www.ebay.in/itm/REPLACEMENT-EB-BG925ABE-Battery-for-Samsung-Galaxy-S6-Edge-SM-G[protected]m...⇄

Estimated delivery mon, 09th oct - tue, 10th oct 2017
But, on 08th oct 2017 the delivery status was closed without delivering the product to me. I spoke with customer care regarding this issue and ask me to wait 2 hours for a call back for the resolution. And i got a call back from customer care end and convince me as "the product was delivered to the wrong person. Please wait 48 hours. We will deliver to you".

I waited 48 hours. But, no use. I raised a complaint regarding this issue on 10th oct 2017.
Claim id : 3204145
Paisapay id : [protected]

On 11th oct 2017, i visited the courier office and get the product. While i receiving the product, the product packing looks like little damaged. I ask the courier office about this. He replied as "the pack may be opened by some courier branch for taking the slip/invoice copy". I opened the product from the courier office itself and fount a damaged product.
I called the customer care and ask them to raise a complaint regarding this and requested a return pickup.

On 12th oct 2017, i didn't found any open request for return/refund on my ebay account other then a resolved complaint for already opened regarding the fake delivery update.
I called customer care regarding this issue.
I shouted on them and ask then to raise a claim. They told me that they requested for re-open the closed request from their end and it take maximum upto 72 hours. (I. E, on or before 15th oct 2017). But, nothing happened. I called them again. The ask me to wait. Again waited. But, no use. I called them on 17th oct 2017. Again ask me to wait. I shouted again. They cut the call. 18th oct 2017, they replied they requested a re-open again for the same issue and ask me to wait 72 hours again. I need me money back. I submitted the proof. Please find the attachments please do me the need full as soon as possible.

Thanks,
Shibu

+10 photos

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Nov 22, 2017

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2017

eBay.in Customer Care's response Dear Shiburaj979,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

Oct 20, 2017

Updated by shiburaj979 Whatever you need to speak, you can speak here. No issue. You can get me anytime here. I don't feel anything different in speaking to irresponsible guys in : https://ocsnext.ebay.in/ocs/home

Nothing more to speak. Final: "REFUND MY MONEY BACK"

If you are not able to solve here, please leave it. I know what to do and how to do.

Regards,
Shibu