[Resolved]  Ebay.in — fraud happened on ebay site

Address:

422013

Dear sir,

Myself mr. Sunil sonaji patekar from nasik had ordered hp laptop form ebay india pvt ltd on 25th march 2018 for rs. 15, 599/- through my axis bank upi id to ebay india pvt ltd. Merchant mr. Ramakanta rout on his given upi id and he has promised that delivery will happened in next 3 days. We found this person on official website of ebay india pvt ltd while making payment.
After few days we called mr. Ramakanta rout for delivery so he was saying he has not received any payment and your order has cancelled whereas he has agreed on whatsup communication that he has received said payment made against laptop. Also from my axis bank the amount of rs. 15, 599/- has been debited and its paid to mr. Ramakanta rout of ebay india on his upi id. Now this person is not traceable now and not answering any call and massages.
Now we are calling and sending mails to customer care of ebay india pvt ltd and they are saying that they not aware of his merchant mr. Ramakanta rout and they are denying for refund on my money.
I have all relevant whatsup communication done with mr. Ramakanta rout of ebay india pvt ltd. And also attached screenshot from bank account of transaction which has been done successfully.
I think this is fraud happened and ebay india pvt ltd and mr. Ramakanta rout has cheated us so i would request you to please take necessary action against both ebay india pvt ltd and his merchant mr. Ramakanta rout and help us to refund my money on priority.

Thanks,
Sunil patekar
Nasik
Mobile no - [protected]