[Resolved]  Ebay.in — iphone 6s / product was defective

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380004

I have bought iphone 6s from ebay and the product was defected so i talked to seller that phone i got is not getting on, so he told to file a claim and return the product.
So ebay done the reverse pickup by delhivery courier and the product was picked up. And i have sent all the product which i have received in the courier and the exact same phone with all accessories (Including data cable, dock, book, box, free cover)
And on 6th the seller got the phone back and on 8th he is complaining that he got different phone.
I have gave pictures to ebay of the phone without any scratch on the phone and the seller is saying that is phone has full of scratches on it and the emei is different. I have sent the exact same phone which i have got. I told ebay to ask the delivery person whether that phone was having scratch or not. I have gave ebay each and every proof which i was having.
That seller got the phone and now he is manipulating things that he got different product.
And still the claim in process. Ebay is saying that they will resolve it on 7/11/17 but still its unsolved. On around 10th i have talked to senior executive on ebay he told me that it will get clear in 24 hours by getting a call from ebay claim department. But till today i haven't got any call.
I have mail ebay regarding this and then after they assured that they will resolve the issue on 13/11/17 and today is 14/11/17 and till i haven't got any call / mail.
Why ebay is doing these kind of things?
I have gave all the proofs to ebay.