[Resolved]  Ebay.in — Item not received and ebay not refunding money paid

Address:Hyderabad, Andhra Pradesh

Hi, I have bought an item through ebay, paying an amount of Rs. 28, 278.00 through paisapay on 19th June and the item was not delivered within the deadline. So I initiated a refund request after confirming that I have not recieved the item. The item is IFB 6 kg Fully Automatic Front Load Washing Machine Senorita Aqua SX +Sealed[protected]. When a person from the shipping company contacted later after the deadline, I asked him to return the item to the seller. This information is clearly seen in the Fedex site https://www.fedex.com/fedextrack/html/oldindex.html?tracknumbers=[protected]&locale=en_IN&... My paisapay id is [protected]. I contacted ebay customer support many times regarding the pending refund and each time I heard stereotype answers and they said that we will get back to you within 48 hours. But I didn't get any call as promised. Tried escalation channels also. I got a call few days after escalation to grievance officer, from ebay customer service, and mentioned that the item was shipped to Delhi and they are investigating on that. I clearly said, from my side I didn't even receive the product and I asked the shipping company person to return back to seller.I don't know why this happened and I am not aware if the seller tried to redirect it to a different address. Later on 19th July, I raised another claim for refund through paisapay guarantee on 19th of July with ID 574814, for the same. Now seven days are over after raising the second claim, still no response from ebay other than an acknowledgement call. If I have not even received the product, why is ebay not refunding my money? Why is ebay not even contacting me to enquire the details or update any progress on this? I clearly feel ebay guarantee is of no use, and is unreliable. What do you mean by the guarantee of five days to process a claim?? I have not got help on this for about one month and still waiting for help indefinitely. Please refer the attached screenshots. My money, an amount of Rs. 28, 278.00 is withheld by ebay for last one month without any genuine reason. Please could you help on this. Thanks Deepesh
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Aug 14, 2020
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