[Resolved]  Ebay.in — item not working

I have purchased kaspersky internet security 2017 product from ebay and its not working below are the details of the same. Pls look into this and refund my money

9-oct - purchased kaspersky internet security 2017 product paisapay id # [protected]

9-oct - received product key in the form of email and sms

9-oct - tried to use it but it did not work. Got "you have exceeded the maximum number of activations allowed for the entered activation code" message

9-oct - raised claim #3201374 to refund my money

10-oct - claim rejected saying product is in manufacturing warranty

10-oct - reachout to kaspersky product support with the help of ebay customer care

12-oct to 17-oct - communication happening between me and manufacturer support for getting issue resolve.in all communication i have kept paisa pay team email so that you also get all information.

17-oct - manufacturer return saying product purchase is not genuine with below details.
Kaspersky customers who chose to purchase products on an unofficial seller/distributor, sometimes encounter an issue with activation limit exceeded. This issue is caused by the fact that many sellers simply resell the same activation code for a kaspersky product to multiple customers. Those customers, who perform the activation later than the others, encounter issues such as, activation limit exceeded, shortened duration of licenses and many other activation and license-violation related issues.

1) the only resolution is to contact the e-bay retailer/seller for a refund of your purchase.

2) in order to avoid such inconvenience, we recommend to purchase kaspersky products through our official e-store at http://www.kaspersky.com/store