Ebay.in — money eaten by company

Address:

Koraput, Odisha

i am a seller on ebay and i got a order on ebay on 14th may and i shipped the same on 14th may and when i opened on 15th may to enter shipping details they sent a message saying account restricted and i was unable to enter shipping details i sent a mail regarding entering shipping details i got reply to provide paisapay id on next day that is 16th may and i replied to that with paisapay id after that i did not get any reply and on next day that is 17th may i contacted the ebay through call and they told i need to stop the shipping contacting courier but that was sunday and on sunday courier is closed and today that is 18th may when i went to the courier the courier already delivered the product to the buyer and after i contacted buyer and told him all the issues and told him that ebay will refund his money so send back the device or send money to my bank account he than did not answer my call anymore after that and ebay is also not helping to cancel his refund and give me my money back they tell me to contact buyer which is not possible as he is refusing to be the person mentioned on ebay and also the other number buyer called me is switched off so i want ebay to give my money back to me or cancel his refund and pay my money back to me the amount of transaction was Rs.16666 and i also have all proofs including courier receipt and all ebay messages i got help me recover my money from ebay.in's fraud please 16666 is not a small amount and i have attached some images. courier - DTDC tracking number - V21853137