[Resolved] Ebay.in — Non-refund of amount of gift voucher on return of product.

 
12 Reviews
Online, India
User
 gyan1008
1. My paisapay id [protected]- Product returned to seller -Reissue of e-gift voucher of Rs.500. 2. My paisapay id [protected]- Product returned to seller -Reissue of e-gift voucher of Rs.500. Paid to ebay Rs.524. Rs.24 by credit card and Rs.500 by e-gift coupon. Product returned to seller. Rs.24 credited to my credit card account on 9.3.14. Gift voucher amount of Rs.500 not refunded. Chats, emails, calls all in vain. (both similar cases).

Complaint marked as Resolved 
Received email from [email protected] and call from 022-61322300. Ebay reissued gift voucher as desired. Thanks to Indian Consumer Complaints Forum.

Complaint Status


[Apr 01, 2014] eBay.in customer support has been notified about the posted complaint.
Updated by gyan1008, Apr 11, 2014
Goods worth Rs.524 ordered and returned to seller. Ebay refunded only Rs.24.
paisapay id [protected]
paisapay id [protected].
Complaint comments  11 Comments     Updated: Share0Tweet0

Comments

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]
Dear Customer, We have taken a note of your details and will get back to you with a resolution at the earliest.
Dear Customer, Thank you for sharing your concern with us, We regret for the inconvenience caused. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.
You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]
As per ebay.in arithmetic 524 minus 24 is equal to 0. Returned goods worth Rs.524 but got back only Rs.24.
Claim ID:429664
PaisaPay ID:[protected]
Item number:[protected]
Seller ID:trs_trade
Date claim opened:[protected]
seller sent me the card reader insted of my order of 2 memory card, but still ebay rejected my cllaim.. even i provided images 3 times as per ebay request, ut they rejected my claim.. i work in "nuclear power station", and I don't have even a single holiday at my work... and mobile phones are strictly prohibited at my work place ...so i did not able to get the call from ebay and ebay.in rejected my claim, please help me... my number [protected]

Dear Customer, We are glad to inform you that we you would be receiving the coupon within next 7 working days in your eBay messages or in your registered email id. For any further assistance on the same you may contact our toll free no - [protected] or via Chat/Email. Thank you.
Dear Customer, Sorry for the delay in response.

We are glad to inform you that the we have reissued the coupons to you
and the coupons have being sent to you in your registered email address
and eBay messages. We would suggest you to kindly check your eBay
message or your registered email address for the coupon codes.

For any further assistance on the same you may contact our toll free no - [protected] or via Chat/Email. Thank you.
I had paid for dell original laptop bag but i got low quality duplicate hp bag. Kindly refund my money
Ref[protected]
Dear ebay customer care

For your kind information i have not received anything from your side. Kindly check at your end.


Regards
Navneet khurana
[protected]

claim not raised

inspite of putting me on hold for 1 hour E-Bay arent responding
eBay.in Customer Care's response, Jun 1, 2016
Verified Support

Dear rohiniram,

We regret the inconvenience caused to you. Please share your concern with your Paisa pay ID or Claim ID at [email protected] to help you.

Thanks & Regards,
Team Ebay

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    Ebay.in - Non-refund of amount of gift voucher on return of product.