[Resolved]  Ebay.in — Not raising the refund

Address:	New Delhi, Delhi, 110059
Website:	ebay.in

Ebay online — worst customer support team

1 review
Sa sarvjeet k on jun 26, 2017 submit a complaint
I have purchased a lenovo hand set from ebay. The product was in worse condition as if someone has used it before. When i asked for the ebay gaurantee claim, they told me that the complete process may take the maximum of 10-15days. I daily received a message that product would be collected from place today but by the end of the day no one visits to collect it and despite this i used to get a fake message in the evening that someone has visited our place to collect the product but we were not available. Finally
On the 15th day my product was reserved picked from my place but after that i had received no revert from their team. On talking to the customer support number they every time give the assurance to sort the matter at the earliest by prioritizing my complaint. But it never happens. Today its been the 5 days since the reverse pickup was done and on contacting their team, they need around 3-4 days time to revert me back with the status.

They are not giving the exact picture and not refunding the amount. Moreover they are demanding 10-15 days more time.

Also on contacting them they become rude and disconnect the call in between.