[Resolved] Ebay.in — Oneplus 3 sold by seller slidecart in ebay | |||||
Hi all, I purchased a mobile phone manufactured by Oneplus with model name oneplus 3 from slidecart who is a registered seller in eBay India website for 27, 999/-. In the product description the seller clearly mentioned that the product will have one year manufacturer warranty from the date of purchase. Believing his description I ordered the same from eBay on 05/09/2016 and got delivered on 13/09/2016. The 1st party provided me a VAT paid bill on my name issued by Amazon, though my purchase was from ebay. Immediately after opening the box I found that the camera of the device is faulty and I raised an eBay guarantee claim (claim ID 2304354) on the same day. I contacted the seller through phone as well as email and he gave me a verbal assurance for replacement. But even for next 3 days he was not initiated the shipment. Getting suspicious in the sellers behavior I contacted the Oneplus customer team (case ID 379708, 379713) and they cleared me that the phone has been purchased from amazon.in on 23 Aug 2016 on some others name and sold to me on 05/09/2016 hence I am not eligible for 1 year manufacturer warranty. 1st party bought the item from amazon on some others name and manipulated the bill by changing the order id and the billing address as well as shipping address and given to me as it is the original bill. I have contacted the amazon.in and they too cleared via mail that the details in the bill are fake and no such transaction has been happened in Amazon. in. Even after regular follow-up and proving the facts and fraudulence, neither the seller nor the ebay is initiating the refund. Was this information helpful? | |||||
Oct 25, 2016 Complaint marked as Resolved eBay.in customer support has been notified about the posted complaint. Verified Support Sep 23, 2016 eBay.in Customer Care's response Dear Destiny82, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com Thanks & Regards, Team Ebay | |||||
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now ebay has stopped its sales in India & im unable to get invoice copy for the purchase of my phone.
sent few mails to slidecart eleactronics, but no reply till now.
how to go about it as i have to submit my invoice copy for claiming the damage protection.
please do let me know
thank you
NHK