[Resolved]  Ebay.in — paid but item not received

Address:North 24 Parganas, West Bengal, 743127
Website:www.ebay.in

I have purchased a headphone (Imported jbl e25bt) from ebay.in. The paisapay id is [protected] and my phonepe transation id is p1805231407313292463571. I ordered it on 23rd may, 2018, paying rs. 798 as a guest (E-mail: chaitali. [protected]@gmail.com, phone no. [protected]). Today is my estimated delivery date.
I didn't get my order but they have send me an confirmation message that i have recived the order. Kindly help me and resolve the problem.
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Jun 7, 2018
Complaint marked as Resolved 
Still i did'n get my product.
eBay.in customer support has been notified about the posted complaint.
Verified Support
May 29, 2018
eBay.in Customer Care's response
Dear Customer(Chaitali G),

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay
Jun 03, 2018
Updated by Chaitali G
Regarding this complain, i yet not received any call from eBay customer care. As I contacted them, they gave me the assurence to send my JBL E25BT headphone within 2nd june 2018. Today is 3rd june 2018, i still did't get my product but get a message from eBay which is "eBay seller was to deliver "IMPORTED JBL E25BT W" by 02-Jun-18. Please SMS eBay Y 02 to confirm receipt or eBay N 02 to indicate item not received to 56070". I replied them "eBay N 02" but they are showing thay the keyword is expired. Then i called eBay customer care again. They assured that my complain of "paid but not receiving product" has been launged. After that call they send me a message that is "Thank you for raising an eBay Guarantee claim (ID[protected] for PaisaPay ID - [protected]. We will contact you within next 5 days".
Now they are making me confused. Where is my product.?? i have paid Rs. 798/- to eBay for this product.
Kindly take a needfull action and resolve my problem.

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