[Resolved] Ebay.in — paisapay id: [protected] / claim id: 3333458

[Resolved] Ebay.in — paisapay id: [protected] / claim id: 3333458 - received a defective product

S Sasi N from Umarkot, Chhattisgarh

I received a defective product (Mhl cable) from ebay india hence i raised a return request on the same day which i received through courier. But, ebay rejected the claim saying that this product has to be serviced in nearby service centre as it covers warranty. This product is covered under ebay guarantee in which case the defective product should be returned or replaced by them. The cable pin is tampered and it is not fitting in my mobile jack. Very loosely fitting. There is no such warranty card available with the product. It's not covered by warranty. I need replacement or refund for sure. Why ebay cheating their customers??? Was this information helpful? No (0) Yes (0)
Jan 16, 2018 Complaint marked as Resolved eBay.in customer support has been notified about the posted complaint. Verified Support Dec 16, 2017 eBay.in Customer Care's response Dear Customer(Sasi N), We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home Regards, Team eBay Dec 17, 2017 Updated by Sasi N I haven't received any proper response from customer service. Please let me know an update here itself. Dec 19, 2017 Updated by Sasi N Any update for me? Dec 21, 2017 Updated by Sasi N This is how eBay customer service is.. no response for long time.. It's a frustrating experience to be a customer of eBay
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