[Resolved]  Ebay.in — product are broken with in a month

Im get a honor8 back case and tempered glass form ebay the product price is 600. But after using one month of the product was completely broken. So dont purchase any product (Even hair pin) in ebay worst 3rd rated product are selling by ebay. I am contacted to customer service they are simply asking product refund process timeline is over like this i need a solution for this.
Product details:
Paisapay id: [protected]
Huawei honor 8 ★ new 3 in1 ★ luxury matte finish hybrid back case cover
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Apr 22, 2018
Complaint marked as Resolved 
eBay.in customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2018
eBay.in Customer Care's response
Dear Sri Muthukumar,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay
Apr 16, 2018
Updated by Sri Muthukumar
They are simply telling timeline is exceded
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