[Resolved] Ebay.in — refund as per ebay guarantee

Illipilla

from Hyderabad, Telangana

Website:

eBay.in

I'v purchased "dell inspiron 15 3520 n5040 5040 n5050 power button / on off board w/cable" priced ₹999/- with "paisapay id [protected]"from ebay on 26th of july which was delivered to me on 29th of july but the product was defective and dead on arrival which i reported back to them immediately on the same day.
On 7th of august ebay team picked it up against "ebay guarantee" and i was informed that refund would processed shortly!
On 17th of august i got a call from ebay stating that my refund was approved and asked me to update my address in their site to recieve dd for the amount i paid!
Which i did the very next day, but there was no response and i didn't recieve any dd even after 15 days as promised by them!
From the past 5 days i was contacting them. On phone they say that i didn't follow the procedures which i did exactly the way they asked me to do (Updating of my address). On mails they always say it has been escalated to respective team and i would be contacted in 48hrs which never happens. For every mail i send i receive the same response.
My money was struck with them since 78 days now and they don't seem to be willing to refund that. On phone they give reckless replies and on mail they always escalate it and ask me to wait but nothing happens finally.
Pls do help me get my money back.

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Oct 24, 2017

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

eBay.in Customer Care's response Dear Illipilla,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

Sep 18, 2017

Updated by Illipilla Contacted ur team 4 times since September 12th through email n chat options provided in that page!
I only get an apologizing mail in reply stating that it would be escalated to concern team. Nothing more happens, how many times ever i contact them i only get the mail pasted here below, without a change of alphabet in it except for the executive's name! may b thats auto-generated message i guess!
Nobody is actually looking into the issue, it seems like. From August 17th till date I dont know whats happening else than that the Dispatch of DD is delayed. Dont the reason for delay. Dont know what to do. Dont know what ur executives are really doing else than apologizing.
My address is updated, My claim has been approved then why dont I receive that?? For every single action from you why do i need to wait for 15 wroking days?????
Stop wasting time atleast now and dispatch the DD asap.

The Auto-Generated mail i receive from eBay for every mail I send them.
"Hi Rajaram,
Thank you for contacting us. My name is Sohan Jha from ebay India Customer Service.
I apologize for the inconvenience caused to you in this concern
I understand from your email that still you did not received DD refund for the claim ID 3072925.
Already we have escalated this concern to our team to get it resolved as soon as possible. Once it gets resolved you would be intimated.
Be rest assured as you will surely get a revert from our respective team.
Being a buyer myself, I do understand how it feels in this situation. If you need any further assistance please don’t hesitate to get back to us.
Have a nice day ahead!
Kind Regards,
Sohan Jha
ebay India Customer Service

Verified Support

Sep 22, 2017

eBay.in Customer Care's response Dear Illipilla,

We apologize for the inconvenience.Our service team is looking into it and will update you. You can also check the same at https://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

Sep 23, 2017

Updated by Illipilla that link is of no use and whats there for me to contact you for? my refund was approved and you have my contact details, just post the DD its that simple. Its been nearly 3 months so hope you speed up the process atleast now without stating 15 working days policy for every single action you take prolonging it to 5-10 years procedure. Or make it clear if it is Once Paid Go To Hell policy that you follow so that i can proceed in the way you deserve.

Sep 23, 2017

Updated by Illipilla do act upon the issue rather than apologizing, escalating and posting https://ocsnext.ebay.in/ocs/home this link which only makes it clear that you have excelled in the art of fraud.

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Comments

Illipilla

from Hyderabad, Telangana

Contacted ur team 4 times since September 12th through email n chat options provided in that page!
I only get an apologizing mail in reply stating that it would be escalated to concern team. Nothing more happens, how many times ever i contact them i only get the mail pasted here below, without a change of alphabet in it except for the executive's name! may b thats auto-generated message i guess!
Nobody is actually looking into the issue, it seems like. From August 17th till date I dont know whats happening else than that the Dispatch of DD is delayed. Dont the reason for delay. Dont know what to do. Dont know what ur executives are really doing else than apologizing.
My address is updated, My claim has been approved then why dont I receive that?? For every single action from you why do i need to wait for 15 wroking days?????
Stop wasting time atleast now and dispatch the DD asap.

The Auto-Generated mail i receive from eBay for every mail I send them.
"Hi Rajaram,
Thank you for contacting us. My name is Sohan Jha from ebay India Customer Service.
I apologize for the inconvenience caused to you in this concern
I understand from your email that still you did not received DD refund for the claim ID 3072925.
Already we have escalated this concern to our team to get it resolved as soon as possible. Once it gets resolved you would be intimated.
Be rest assured as you will surely get a revert from our respective team.
Being a buyer myself, I do understand how it feels in this situation. If you need any further assistance please don’t hesitate to get back to us.
Have a nice day ahead!
Kind Regards,
Sohan Jha
ebay India Customer Service

eBay.in Customer Care's response, Sep 22, 2017

Verified Support

Dear Illipilla,

We apologize for the inconvenience.Our service team is looking into it and will update you. You can also check the same at https://ocsnext.ebay.in/ocs/home

Regards,
Team eBay