[Resolved]  Ebay.in — refund not processed

Address:Vadodara, Gujarat, 390018
Website:ebay.in

I bought a samsung galaxy s7 edge coral blue - new dual sim phone from ebay on 13 april, 2018. I received the product on 16th april, no invoice/bill provided. Product was fake and used/refurbished. I raised a refund claim on 17 april, 2018. The product was collected by ebay team, using delhivery courier service on 23 april, 2018. Till today 25 may, the product has not reached the seller, and my refund is not processed. I am paying emi of a fake/used product.
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Jun 28, 2018
Complaint marked as Resolved 
eBay.in customer support has been notified about the posted complaint.
Verified Support
May 25, 2018
eBay.in Customer Care's response
Dear Akruti Gohil,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay
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