[Resolved]  Ebay.in — replacement or return

Address:	520015
Website:	www.ebay.in

My Claim ID : 3532636
PaisaPay ID : [protected]

i bought 12 Inch, size Pipe Wrench in ebay but that seller sent a 10inch size wrench and it is also low quality and loose fitting and shaky wrench ... that wrench not strong grip for any pipe ...
and i received that item as very poor condition ( paint worn, defective and shaky metal joints etc,

i did raise a claim for replacement a 12inch item which i was purchased

but ebay rejected my clime ... see this very silly reason
... Remarks : Your claim has been rejected. Reason :We have checked the details of your claim. We are not in a position to approve your claim.

( i ordered 12inch item but received 10inch low quality item ... but ebay not ready for replacement or return. why ebay guarantee for buyers ?

please REPLACE this item OR Return and Refund my money