Ebay.in — return or refund case

I purchased an item (I7s tws earbuds) from ebay.in but ebay.in delivered me a issue type product. Two issues there are...1) product charge drains easily (That has been described 3-4 hours backup after full charged) 2) a cable is missing in package.

I got my ordered item 20 days ago. After getting, i started complaining about these issues. I wanted to return it. Ebay customer care was saying to me that your problem will be resolved, so please wait up to 72 hrs. I did wait but not any respose i had. Again i called ebay back, once again a buddy said please wait upto 72 hrs. Yet again no response.

I called ebay many times but they are cheating on me saying same story of 72 hrs

Today almost 20 22 days have passed but ebay have not resolved my issue yet
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