[Resolved]  Ebay.in — selling refurbished products as brand new

Address:	Gurgaon, Haryana, 122017
Website:	www.ebay.in

I have purchased a laptop from ebay.com.

http://www.ebay.in/itm/Dell-Latitude-E5470-Intel-Core-i5-6200U-8GB-DDR4-500-GB-HDD-Intel-HD-Win10-...⇄

Product: dell latitude e5470 intel core i5-6200u/8gb ddr4/500 gb hdd/ intel hd/ win10 pro
Date of purchase: 23-dec-2017
Paisapay id [protected]

As you can see this product was listed as "brand new" on the ebay (Though seller ended the listing) but when i asked dell they confirmed that this is a "refurbished" laptop as per their record so i asked my ebay to refund my money as i have received a wrong product, instead of getting a receiving a new product i received a "refurbished" one.

They taken the action quickly a opened a claim as per my detail and given 4 days to seller to resolve this issue that seller failed to resolve.

Now when ebay contacted me back (After 4 days) and sent me email:

"for the resolution of your claim, we request you to provide proof of item not as described. Please forward an authorized letter from any merchant who deals into such items stating that the item is not reason of the claim-: product is refurbished. Authorized letter must contain appraiser’s name, contact no. And his complete address."

So my concern is why "any merchant who deals into such items" will involve in this matter as this deal was done between ebay (Seller) and me?

How they can ask to provide that kind of special letter with special stuff?

I have valid email from dell stating clearly about the product status but they are not considering as they need authenticated letter while they ebay itself doing everything on online email (Email and all).

This looks like ebay's sellers are be-fooling their customers and ebay supporting their sellers in this.

So i would like to request ebay to take this matter seriously and stop betraying their customers.