[Resolved]  Ebay.in — send poor quality product and refund claim rejected by ebay

Claim id : 3519314
Paisapay id : [protected]

The purchase is of a tempered glass, front and back together. The seller has sent me a different product of very poor quality. It does not even fit the description on the listing page. I would not have minded if it had fit the phone properly without any gaps/ bubbles. But its totally a crap piece. I have contacted the seller but with zero response. How irresponsible of him.
I even raised the claim for refund on ebay but that got rejected.

My question is why ebay is fooling its customers by assuring us with its useless "ebay guarantee" policy if it cant materialize it. Another thing is, why they allow sellers which have the very poor performance to sell on their sites. There is no quality control happening.

Its a big disappointment from their (Ebay india) side. Keep performing like this, at this rate there wont be any old customers and ebay will keep losing its customers while there are so many better shopping sites these days.