[Resolved]  Ebay.in — want refund

Address:	Mumbai City, Maharashtra, 400041
Website:	Ebay

Hi,

I have a good experience with ebay. I used last two years without any problem. Product received very low pries and best quilty. Last two year i purchased many thing and suggest many people to shop on ebay.

But recently i frustrated to ebay. Last 5 nov i buy a redmi phone refurbished mobile.
I pay money on that time because i trust with ebay. Next day in my office colleague say its not refublised that was totally damage phone sale on ebay. Because he tell me his last experience was not good. So on that time on 6 nov. I cancel my phone. I revived a email from dealer your order will be cancel. But when 4 day has been past on 10 nov. I again call to call center team for my refund. Then he say sir your order will cancel from dealer but its pending fir dealer update once dealer update we tell you when its refund. Then i say ok on same day in evening time i got a sms from ebay your order has been dispatched will reached you tomorrow. How this possible once cancel order hoe dispatched for delivery. I received mobile phone on 12nov i really shocked to see that was really 6 month old phone his front glass scratches and body dump back side totally screeches. Its almost 6 to 8 month used phone.
I agree i purchased used phone but that condition was totally different. If ebay delivered this type of materiel from his authorized dealer we have no need to purchased on ebay. Why we purchased on ebay why not olx.?
On same day i call ebay the call center agent say me he launch ebay claim definitely you got refund your money back.
But today i again received a call from ebay he explain me term of condition i cant realized he was company person i think he is dealer. Becased he say its your responsibility see before purchased we cant help you nad you never refund your money back.
Please stop to selling this type of think. Really effect on your brand.
Your quick response applicable

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