Ecom Express — 5 days up still not received my product

handmade_items_paradise

from Mumbai, Maharashtra

Address:

Dehradun, Uttarakhand

[protected] is my tracking no, name - anjali aswal. I order a product from club factory, in your site its shows that it have been delivered but till now haven't go ot it. I talk to your customer care and filled a complain on 25 nov still haven't heard a word from you guys. Each time i call them they ask me to wait or we are looking or within 24 hours you get it. I am really upset with this kind of behavior. Please look forward to my compain, and your customer care people are worst they don't know how to talk to customer. Please i want my product its your mistake your delivery boy have not even called me, how can you put deliverd when i haven't received it. So please help me

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From ECOM Express.

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.

Regards,
Team ECOM Express

Verified Support

Dec 09, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From ECOM Express.

As per the confirmation, your shipment has been delivered on 2nd December at the registered address.

Regards,
Team ECOM Express