Ecom Express — A 150 rs data cable stolen by them

Oct 23, 2016

Updated by Anurima M Chakraborty after writing a letter to the company their zonal office called me and asked me about the incident.I told her everything and after that she asked me "did you not deny the delivery?" I was stunned ? I was standing on the road with the money in my hand..why would I deny it? then the lady over phone she questioned me why I have mentioned "theft'... well the data cable was ordered by me from flipkart. It was mine that is why the delivery man came to me to deliver it and I don't know why but he then refused to give it to me.and took it away with him.what should I call it?? taking away your thing is it just a "rude' or "arrogant" behaviour!! I got a letter confirming that ECOM Express will take necessary action which I appreciate highly. And I believe that they will ; so that no one else had to face this kind of problem. But the lady who called me from the zonal office repeatedly asked me about incidents that did not happen.She even told me that she does not understand whom to believe cause the delivery man is saying this and you are saying this. Then I said I have proof someone else was there with me who saw the incident. Atlast she said that they will come to my house to verify the phone call. Well from here I think ECOM EXPRESS head office is quite helpful which is also expected from the zonal office. In the whole case till now both FLIPKART and ECOM EXPRESS customer care from HO are quite helpful.