Ecom Express — amazon order tracking id#[protected]

Naseem Begum

from Hyderabad, Telangana

Address:

Rakshapuram, opposite DRDL, Kanchan Bagh, Hyderabad, Hyderabad, Telangana, 500058

Amazon order tracking id#[protected] was undelivered by ecom express courier. It was supposed to have been delivered between 4th & 7th oct, 2019. Today is 16th oct, 2019.

What is more surprising is that ecom express courier has lied stating that attempt was made and customer was unavailable two times (2:29pm & 8:44pm) on the same day 4th oct, 2019.

Another very important negative aspect/process of ecom express courier is that they don't share their courier delivery person's phone number when the order is out for delivery.

I want my order delivered.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We are sorry to hear about your experience due to non-delivery of shipment and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

Regards,
Team ECOM Express

Verified Support

Nov 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number[protected], as per our records the said shipment has been delivered at the registered address.

Regards,
Team ECOM Express

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Comments

Shweta Bharati

from Mumbai, Maharashtra

The courier man doesn't came to my adress and automatically cancelled my order by saying that someone has told him to do so. Also, he cut my call while i was talking and lied to me. Ridiculous experience with Ecom Express. Earlier also, they delayed order and doesn't informed me with my product cancellation.

Naseem Begum's [Complaint's author] reply, Oct 16, 2019

In my case, I had received one SMS around 2:29pm and then again another SMS around 8:44pm on the same day 4th Oct, 2019 that the Delivery was attempted and was unsuccessful because customer was not present, when nobody called me and nobody came to my address. And the name and contact number of the Delivery person was not shared by ECom Express.

This needs to be seriously taken by all stakeholders here - Amazon, ECom Express, The Seller and The Customer. All are negatively affected by this. Something needs to be done to improve the process. Such couriers/delays needs to be penalized.

Ecom Express Customer Care's response, Oct 17, 2019

Verified Support

Dear Mam,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint.

Regards,
Team ECOM Express