[Resolved]  Ecom Express — an order package from amazon

Address:

Idukki, Kerala, 685608

Very bad service you have in thodupuzha, i had ordered an item from amazon on2nd dec and which was delivered to your office in thodupuzha on 6th dec. They called in the evening and said to collect the parcel from their office by paying certain amount. I explained them it's doorstep delivery and i won't be able to come to their office. Again next day they did the same thing i repeated my answer. Everyday i used receive a msg saying my parcel will be delivered today and that never happened till 12th of december. By 12th evening i received a msg saying that the package is sent back as customer refused the package. They never ever called since the second and how could they do this when i stay just 3.4kms away from their office. I complained to amazon and they asked me to wait till estimated date i. E 14 to 15th of dec but before that they returned the package. And again there was one more item which was supposed to be delivered today as per the msg again they dint and msged later in evening saying item is undelivered as you wr not available which never happened. Horrible experience i faced with ur team. Very bad.
I wish u respond to my mail and take sever action as this is not my first complain about ur team.
I have complained to amazon, seller and now to you.

Awaiting for your reply with positive response