[Resolved] Ecom Express — bad customer service in pune | |||||
I had placed an order on nykaa and the parcel was delivered through ecom express to pune. The delivery was very fast and arrived a couple days before the estimated day, which is why i hadn't been anticipating it. I had been busy and didn't check my phone for the sms regarding the man being out for delivery. The name of the delivery boy was sumit lonkar and he was very rude and disrespectful. The total charge was rs. 488 and because i did not even know about the products being delivered that day, i couldn't keep the exact change out before he arrived. I had been very busy and in the midst of that, sumit goes on to insult me. I would like you to take care of the matter. Also, i haven't received my parcel yet, even though i got an sms more than 24 hours ago, telling me that i would receive it within 24 hours. Was this information helpful? | |||||
Apr 28, 2019 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Mar 18, 2019 Ecom Express Customer Care's response Dear Mam, Greetings from ECOM Express Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same. Regards, Team ECOM Express | |||||
 4 Comments | |||||
Comments
Apka Delivery boy mera signature nakal kar ke mera items Delivery kar lia.
My bil no.. [protected]
O item mere ko mila nehi...
My bil no.. [protected]
O item mere ko mila nehi...
Hi sir
Ecom express service is to bad we send the message out for delivery but we are not coming this are repeatedly 6 times service is to bad improve the service
Ecom express service is to bad we send the message out for delivery but we are not coming this are repeatedly 6 times service is to bad improve the service
Ecom Express Customer Care's response, Mar 20, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express
Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.
Regards,
Team ECOM Express
Greetings from ECOM Express
Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.
Regards,
Team ECOM Express
My name is Adarsh. The Order that i placed via amazon need to be cancelled. I dont wnt that product.The AWB nunber is[protected].
Please cancel it. .
Please cancel it. .
Ecom Express Customer Care's response, Mar 22, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express
Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.
Regards,
ECOM Express Team
Greetings from ECOM Express
Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.
Regards,
ECOM Express Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6397
Pending
3646
Resolved
1262
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
My bil no.. [protected]
O item mere ko mila nehi...
Greetings From ECOM Express.
Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.
Meanwhile, you can provide your alternate contact number to assist you.
Regards,
Team ECOM Express